1. Our commitment to data protection and privacy
Quick and Simple Limited is committed to the privacy of all its clients. In particular, we want to assure you that Quick and Simple House Sale are not in the business of selling, renting or trading personal data with other companies and businesses for marketing purposes.
2. Who we are
Quick and Simple House Sale is a data controller in respect of personal information that we process in connection with our business. In this policy, references to “we”, “us” or “our” are references to Quick and Simple House Sale.
Quick and Simple Limited is a registered company in England, our registration number is 12773387.
Our registered office is St Ediths, Stanton St Quintin, Chippenham, Wiltshire, United Kingdom, SN14 6AB.
We are registered with the Information Commissioner’s Office and our registration number is ZA834481.
Our website address is: https://www.quickandsimplehousesale.co.uk
3. What personal data we collect and why we collect it
3.1 Contact and Valuation forms
Our Contact form and our Valuation form collects your name, email address, any other information you include in your message, and any documents you upload. Usage of these contact forms are considered consent for us to use the information provided to respond to you regarding your communication. We do not share this data with third parties (unless instructed by you to do so) or use it for marketing purposes. If your communication with us does not result in a contract with us, then we retain the information you send only for the duration of our correspondence. If your communication with us does result in a contract with us, then we retain the information you send for the duration of the contract and the remainder of your relationship with us as a client as part of our contractual obligations. Some of your details such as email address and IP address may also be shared with third party anti-spam filters.
- Visit our Website: a cookie maybe generated for analytics purposes, see below.
- Send a message via our Contact or Valuation forms: a cookie will be generated by Google.com’s reCAPTCHA service for the purpose of anti-spam checking.
- Visit our Website: a cookie may be generated for maintaining your session.
- Opt out of some of the above cookies via our Cookie Advisory Notice: a cookie may be generated to store your preferences.
3.3 Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Your anonymised information may be shared with third-party analytics tools, such as Google Analytics and Facebook.
4. Who we share your data with
We only share data with third parties for:
- The general running of this site,
- Anti-spam filters when using our contact form,
- Anonymised information with analytics tools, such as Google Analytics for monitoring site health and activity.
We do not share any information for marketing purposes, or in the pursuit of profitable gain.
5. How long we retain your data
For clients, we retain your data for the duration of your relationship with us as a client, and for while it is required for administrative purposes (legitimate interests) or legal obligations – whichever is the longest.
6. What rights you have over your data
You are entitled to view, or amend the personal information that we hold (a Data Subject Access Request). You have the following rights over the data we hold about you:
- You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
- You can request that we correct any incorrect information that we hold about you.
- You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative purposes (legitimate interests), contractual obligations, or legal obligations.
Either email your request to us at email@example.com or post it to 605 Filton Avenue, Filton, Bristol, BS7 0QH.
Data Subject Access Requests are free to make, however, we are entitled to charge a reasonable fee, taking into account the administrative costs of providing the information where a request is manifestly unfounded or excessive. We will advise you if we believe that such a fee is required. If a requested fee is not paid, we are not required to supply the requested information.
All requests must be accompanied with two types of proof of identity: one type of proof must be a proof of address, such as a utility bill, council tax bill, or bank statement from the last 12 months; the other type of proof must be a form of photo ID, such as a passport, or driving licence.
If you wish to make a Data Subject Access Request, please remember that:
- Your Request cannot be processed unless we have received proof of your identity.
- You should describe the information you need as clearly as possible – if your request is too broad or unclear, we may need to ask you to be more specific.
- You should include your name and an address for a response.
- The Data Protection Act does not give a right of access to information that is not personal to yourself – that is covered under Freedom of Information and could be subject to exemption from disclosure.
- We will aim to respond to your request within one calendar month.
7. Where we send your data
Visitor communications with us via our Contact Form and Valuation Form may be checked through an automated spam detection service before being directly transmitted to us via email.
8. Your contact information
Your contact information is only held for communication with you as a client. You can contact us on firstname.lastname@example.org for more information.
9. Additional information
9.1 How we protect your data
Email correspondence and contact details are stored on digitally locked devices.
Client data is stored in a managed data centre with user credential and password protected access. All data is transmitted over secure protocols.
9.2 What data breach procedures we have in place
In the event of us identifying a breach, we will immediately inform all affected clients.